Changing Vendor Lock in to Vendor Addiction!
How to beat proprietary license tie in and retain your clients in Open Source.

In the Drupal ecosystem we pride ourselves of the merits of Open Source - it's the ultimate in software flexibility and freedom. This too is one of the defining differences to proprietary systems which are often designed to lock clients into a single provider long term.

However, retaining custom long term really makes a great deal of commercial sense for a vendor. So, how can you keep your clients loyal? After all in Open Source they have the freedom to make their own decisions.

This session will provide some insight into how CTI manage our clients in life after a website launch detailing:

• Why we like to provide ongoing support
• How best to manage urgent ad hoc support requests
• How best to manage planned development sprints
• Who makes the best Drupal support engineers
• Why clients should get addicted